SHIPPING PROTECTION TOS

Shipping Protection is an optional add-on that gives you additional coverage above the standard remedy we offer for shipping damage under our Shipping Policy. It is not required to purchase any product on our site, and standard shipping damage claims are still handled by us whether or not you add protection.

If you'd like additional shipping insurance, contact us through the Messages tab with your order number before it ships and we'll add it. Insurance comes at an additional cost based on the declared value of your order, and is added as a shipping fee line on your order.

Shipping Protection covers damage, loss, or theft of your package in transit, up to the declared value of your order. Coverage begins once your order leaves our facility and is confirmed by the carrier's first scan.

• • Packages lost or marked delivered but not received (subject to carrier investigation)
• • Packages damaged in transit with photo evidence of product and packaging
• • Theft of packages confirmed missing by the carrier

Contact The Foreign USA promptly through the Messages tab if you believe a protected shipment was lost, stolen, or damaged. Provide your order number and clear photo/video evidence of the product, shipping box, label, and packaging. Keep all packaging until the claim is resolved.

We review each claim with our pre-ship documentation and the carrier's records. Approved claims are resolved by replacement, refund, or other remedy at our discretion based on the evidence. Claims filed more than 7 days after delivery may be denied by the carrier and therefore may not be eligible under protection.