RETURN POLICY

Customers have 14 days from the confirmed delivery date to request an eligible return. All returns must be approved by The Foreign USA before being sent back. To start a return, message us through the Messages tab with your order number.

Returned products must be in eligible return condition and are subject to inspection upon receipt. Products that have been used, installed, damaged, modified, painted, altered, wired, coded, or otherwise changed from their original condition are not eligible for a standard return except where required by applicable law.

Discretionary returns (wrong part ordered, changed your mind, duplicate order, etc.) are separate from defect and warranty claims, which are covered in their own sections below.

If your item arrives defective, damaged, or wrong due to our error, we'll work with you to make it right - at no cost to you for a confirmed defect on our end.

• • Damaged / broken on arrival
• • Wrong item shipped (our error)
• • Manufacturer defect

Products should be inspected as soon as possible after delivery and before installation. Any visible physical damage, broken components, missing pieces, or shipping damage must be reported to The Foreign USA within 48 hours of delivery and before the product is installed.

Manufacturing defects that are not reasonably discoverable during an initial inspection should be reported as soon as the issue is discovered. Photos, videos, installation details, and other information may be required to determine the cause of the issue.

Damage caused during or after installation, including damage resulting from overtightening, improper installation, modification, impact, misuse, or third-party labor, is not considered a manufacturing defect and is not eligible for a standard return or replacement. Installation of a product does not automatically make a subsequently reported physical failure a manufacturing defect.

Products reported outside the 14-day return period are not eligible for a standard return or refund. If the issue qualifies under an applicable product warranty, The Foreign USA will determine the appropriate warranty resolution after reviewing the claim.

Why We Need Evidence

Every defect claim must include clear photo or video evidence of the issue. A written description alone is not enough - we need to actually see what's wrong. A solution is only offered after our technician team reviews that evidence. No replacement, refund, or warranty claim moves forward until a confirmed defect has been verified on our end.

What We May Request

Depending on the issue, our technicians may reasonably request additional information necessary to diagnose the claim. This can include photos or videos, installation photos, wiring or connector photos, vehicle year and model, diagnostic trouble codes, coding information, testing results, or professional diagnostic information. Providing this information helps us reach a faster, fairer decision and is often the difference between a quick replacement and a longer back-and-forth.

With BMW lighting especially, some products require coding, adaptation, proper wiring, or professional diagnosis to function correctly after installation. We always recommend professional installation by a shop familiar with BMW electronics.

A replacement is provided to fix a confirmed product defect on our end - not to correct a problem caused by how the part was installed or configured.

A defect-based refund is only issued when a qualifying defect on our end is confirmed. We don't issue refunds for problems caused by improper installation, even if the shop claims they "do it all the time." Our job is to stand behind the product, not to pay for a shop's mistakes - but we'll always work with you to find the right solution.

The items below are non-returnable for discretionary / change-of-mind returns.

• • Items returned after 14 days
• • Items that have been installed or modified (for change-of-mind only)
• • Items not in original packaging
• • Sale / clearance items (marked final sale)

We back our products with a one-year warranty against manufacturing defects from the date of delivery. Coverage is determined after inspection and applies only to confirmed defects in materials or workmanship under normal use.

Not Covered

• • Improper installation, coding, or wiring
• • Incompatible fitment or application
• • Misuse, neglect, accidents, or modification
• • Customer-caused damage or handling

Warranty claims require verification, and the appropriate remedy is determined only after the evidence and circumstances are reviewed. Installation, coding, wiring, or compatibility issues, as well as misuse, modification, accidents, or customer-caused damage, are not considered manufacturing defects. To file a claim, contact us through the Messages tab with your order number and photos of the issue, and we'll respond with next steps.

Need to change your order, shipping address, product selection, or vehicle fitment? Contact The Foreign USA as soon as possible through the Messages tab with your order number and the change you need.

Once an order has entered processing, fulfillment, or shipment preparation, changes cannot be guaranteed. If the requested change cannot be completed and you choose to cancel the order instead, the cancellation is treated under our standard cancellation policy, including the applicable 25% restocking and order-processing fee.

All returns must be authorized by The Foreign USA before being shipped back. Contact us first through the Messages tab to receive return instructions and the correct return address.

• • Products sent back without authorization or to an incorrect address are not automatically eligible for a refund.
• • Authorization to send a product back does not guarantee that a refund will be approved — returned products remain subject to inspection and the requirements of this Return Policy.

Customers are responsible for providing a complete and accurate shipping address at checkout. Packages refused by the customer, returned because of an incorrect or incomplete customer-provided address, or returned because the customer failed to accept or retrieve the shipment are not considered a failure by The Foreign USA to fulfill the order.

If such an order is returned to us or our fulfillment location and you request a refund, it may be treated as a customer-requested return/cancellation and may be subject to the applicable 25% restocking and order-processing fee, return/shipping costs incurred, and other non-refundable costs where permitted by law.

For international orders, customers are responsible for applicable import duties, customs charges, brokerage fees, taxes, and other charges imposed by the destination country or carrier unless The Foreign USA explicitly states otherwise at checkout.

• • The Foreign USA is not responsible for customs delays or delays caused by government agencies or customs authorities.
• • Refusing an international shipment because of customs, duties, taxes, or import charges does not automatically qualify the order for a full refund.

Unless required by applicable law, The Foreign USA is not responsible for reimbursing third-party costs associated with installation, removal, diagnosis, coding, programming, towing, vehicle rental, vehicle downtime, or reinstallation of a product.

A product return, replacement, refund, or warranty claim does not automatically entitle you to reimbursement for labor or other third-party expenses. Customers are responsible for confirming product compatibility and installation requirements before installation.

Professional installation is recommended for products requiring electrical work, wiring, coding, programming, disassembly, or specialized automotive knowledge.

Damage or malfunction caused by improper installation, incorrect wiring, improper coding/programming, misuse, modification, accidents, or failure to follow applicable installation instructions is not considered a product defect. See our TOS / Consent Agreement.

All returned products are subject to inspection before a store credit is issued. The Foreign USA may verify that:

• • The correct product was returned.
• • The product is in the required return condition.
• • All components and accessories are included.
• • The product has not been installed, modified, damaged, altered, wired, coded, or otherwise made ineligible under this Return Policy.
• • The return otherwise complies with the approved return authorization.

If the returned product does not meet the return requirements, The Foreign USA may deny or adjust the store credit where permitted by applicable law.

Warranty and defect claims are distinct from discretionary returns. The normal return restrictions for changed-mind or customer-requested returns do not automatically deny a legitimate product-defect or warranty claim.

If you suspect a defect, contact The Foreign USA before modifying, repairing, replacing, or disposing of the product so we can review the issue and provide troubleshooting or warranty instructions.

Damage caused by installation, misuse, modification, accidents, improper wiring/coding, or other customer/installer-caused damage is not considered a manufacturing defect.

Products may be individually designated as Final Sale when The Foreign USA chooses to sell a specific product on that basis. A product is treated as Final Sale only when that designation is clearly displayed to the customer before purchase — on the product page and at checkout. Not every discounted or sale product is Final Sale.

Final Sale items are non-returnable for discretionary / change-of-mind returns except where a full refund is required by applicable law. A Final Sale designation does not waive coverage for a confirmed product defect handled under the Defective Items and 1-Year Warranty sections.

If you have a concern about an order, delivery, refund, return, cancellation, or product, contact The Foreign USA first through the Messages tab so we have the opportunity to resolve it directly before you contact your bank, card issuer, BNPL provider, or payment provider.

If a customer initiates a chargeback or payment dispute, The Foreign USA's internal refund and store-credit processing for the disputed transaction may be suspended while the dispute is active to prevent duplicate reimbursement. Where a customer-requested cancellation or return applies, the applicable 25% restocking and order-processing fee and the actual cost of the provided return shipping label may still apply regardless of how the dispute or refund is initiated.

While a payment dispute is active, The Foreign USA may provide the financial institution or payment provider with relevant evidence, including:

• • Customer checkout consent
• • Terms accepted at checkout
• • Order details
• • Payment records
• • Fulfillment records
• • Tracking information
• • Delivery confirmation
• • Customer communications
• • Return/cancellation requests
• • Refund or store-credit records
• • Product and fitment information
• • Any other relevant transaction documentation

Where appropriate, resolution of a disputed order may include continued fulfillment, replacement, store credit, cancellation, or another resolution consistent with these policies and the payment provider's decision.

This policy does not state that a customer waives any right to contact their bank or payment provider, and nothing here overrides applicable law, card-network rules, or payment-provider requirements.

Once tracking from the shipping carrier confirms that a package was successfully delivered to the shipping address provided with the order, customers should promptly report packages they cannot locate and cooperate with any carrier claim or investigation process.

The Foreign USA is not automatically responsible for replacing or refunding a package solely because a customer reports it missing after carrier-confirmed delivery. The Foreign USA may assist by providing tracking, shipment, and delivery information necessary for a carrier investigation.

Any rights or remedies required by applicable law or by the applicable payment or shipping provider remain unaffected.