SHIPPING POLICY

All orders ship from our facility within the timeframe shown at checkout. Tracking is provided once your order leaves our warehouse. If anything goes wrong in transit, The Foreign USA is your point of contact - you do not have to deal with the carrier alone.

We photograph and document every product before it ships, so we know the exact condition it left in. This protects both you and us if a package arrives damaged - we have a record of how it left, and you have a clear path to a remedy.

If your package arrives damaged, we are your point of contact - you do not have to fight the carrier alone.

What to Do

Contact The Foreign USA promptly through the Messages tab if your item arrives damaged. Provide clear photos and/or videos of the product, the shipping box, the shipping label, and the packaging, and keep all packaging until the claim is resolved.

How We Handle It

The Foreign USA will review the evidence and assist with the appropriate resolution and any applicable carrier claim, using your photos and our pre-ship documentation. A specific outcome - replacement, refund, or other remedy - is not guaranteed until the claim has been reviewed. You won't be left to fight the carrier alone; we are your point of contact.

Shipping for confirmed defect returns is covered by us. For approved non-defect (change-of-mind, wrong-fitment, etc.) returns, The Foreign USA provides a prepaid return shipping label, and the actual cost of that label is deducted from the customer's eligible store-credit balance in addition to the 25% restocking/order-processing fee. Original shipping charges are non-refundable except where a full refund is required by applicable law. See our Return Policy for full details.